Terms of Use

Welcome to eapes.shop

Please read these Terms of Use and our Privacy Policy carefully. By accessing our website, you agree to comply with these terms.

Age Restriction and COPPA Compliance

eapes.shop is strictly for individuals aged 18 and above. We adhere to the Children’s Online Privacy Protection Act (COPPA) and do not collect information from children under 13. If such information is collected inadvertently, it will be deleted promptly.

Acceptance of Terms

By using eapes.shop, you accept the terms outlined here and in our Privacy Policy. Your use signifies your agreement to these terms.

Use of Website Content

The content on eapes.shop is for personal, non-commercial use. Unauthorized exploitation of our content may result in legal repercussions.

Intellectual Property

The content on eapes.shop, including text, graphics, logos, and images, is owned by us or our licensors and is protected by copyright.

User Conduct

Users are expected to use eapes.shop lawfully and with respect. Misuse may lead to access being revoked and potential legal action.

Hyperlinking and Framing

Hyperlinking to, co-branding with, or framing eapes.shop without explicit permission is prohibited.

Disclaimer and Limitation of Liability

The accuracy of information on eapes.shop is not guaranteed, and we are not liable for any damages that may result from your use of our site.

Changes to Terms

We may update these Terms of Use periodically. Continued use of eapes.shop after changes indicates your consent to the new terms.

Dispute Resolution

Disputes related to eapes.shop will be settled through binding arbitration in accordance with the rules of the American Arbitration Association.

Governing Law

These Terms are governed by laws as determined by EAPES Shop.

Contact Information

Questions about these Terms should be directed to info@eapes.shop.

Refund Policy of EAPES Shop

Welcome to EAPES Shop

We are committed to offering quality products and ensuring a positive shopping experience at eapes.shop. Our refund policy is designed to be transparent, fair, and in compliance with consumer protection standards in Canada and Quebec.

Refund Eligibility

  • Non-Delivery of Product: If you have not received an item due to a shipping error, please contact us within 60 days from the order date. Proof of a claim filed with the postal or courier service may be required.
  • Product Not as Described: If the item you receive significantly differs from its description on our site, please contact our customer service team within 30 days of receipt. Each case will be evaluated individually to arrive at a fair resolution.
  • Defective Products: If you discover any defects upon receiving the item, please notify us immediately with photographic evidence of the defect. You have 30 days from receipt of the item to report any defects. Refunds or replacements will be processed after evaluation. Note that normal wear and tear or damage resulting from incorrect use are not considered defects.

Refund Request Process

To initiate a refund request, please open a ticket on our EAPES Club Discord server discord.gg/eapes-club or send an email to info@eapeshop.com.

Refund Timeframe

We commit to processing refunds within a timeframe compliant with Canadian standards, generally within 10 to 14 business days following the approval of the refund request.

Explicit Rights and Legal Compliance

Our policy is developed in acknowledgment of consumer protection laws in Canada and Quebec. We adhere to local regulations regarding cancellation rights, return policies, and the processing of refunds, ensuring consumers are fully protected under the law.

Warranty Information

All products come with a standard warranty that meets Canadian and Quebec consumer protection standards, covering manufacturing defects and significant discrepancies from the product description. For more details on the specific warranty applicable to your purchase, please contact our customer service.

Changes to the Refund Policy

EAPES Shop reserves the right to modify this refund policy at any time. Any changes will be effectively communicated on our website.

Contact Us

For any questions or for more information regarding our refund policy, please do not hesitate to contact our customer service team at info@eapes.shop.