Refund Policy of EAPES Shop

Welcome to EAPES Shop

We are committed to offering quality products and ensuring a positive shopping experience at eapes.shop. Our refund policy is designed to be transparent, fair, and in compliance with consumer protection standards in Canada and Quebec.

Refund Eligibility

  • Non-Delivery of Product: If you have not received an item due to a shipping error, please contact us within 60 days from the order date. Proof of a claim filed with the postal or courier service may be required.
  • Product Not as Described: If the item you receive significantly differs from its description on our site, please contact our customer service team within 30 days of receipt. Each case will be evaluated individually to arrive at a fair resolution.
  • Defective Products: If you discover any defects upon receiving the item, please notify us immediately with photographic evidence of the defect. You have 30 days from receipt of the item to report any defects. Refunds or replacements will be processed after evaluation. Note that normal wear and tear or damage resulting from incorrect use are not considered defects.

Refund Request Process

To initiate a refund request, please open a ticket on our EAPES Club Discord server at discord.gg/eapes-club or send an email to info@eapeshop.com.

Refund Timeframe

We commit to processing refunds within a timeframe compliant with Canadian standards, generally within 10 to 14 business days following the approval of the refund request.

Explicit Rights and Legal Compliance

Our policy is developed in acknowledgment of consumer protection laws in Canada and Quebec. We adhere to local regulations regarding cancellation rights, return policies, and the processing of refunds, ensuring consumers are fully protected under the law. Specifically:

  • Under Quebec's Consumer Protection Act, consumers have the right to a remedy if products are not as described or are defective.
  • Consumers have the right to cancel orders and return items in accordance with local regulations and timelines.

Warranty Information

All products come with a standard warranty that meets Canadian and Quebec consumer protection standards, covering manufacturing defects and significant discrepancies from the product description. For more details on the specific warranty applicable to your purchase, please contact our customer service.

Limitation of Liability

In no event shall EAPES Shop be liable for any indirect, incidental, special, consequential, or punitive damages, or any damages whatsoever, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site, even if EAPES Shop has been advised of the possibility of such damages. This limitation applies notwithstanding any failure of the essential purpose of any limited remedy.

Changes to the Refund Policy

EAPES Shop reserves the right to modify this refund policy at any time. Any changes will be effectively communicated on our website. Continued use of our services after any such changes shall constitute your consent to such changes.

Contact Us

For any questions or for more information regarding our refund policy, please do not hesitate to contact our customer service team at info@eapes.shop.