Frequently Asked Questions

This page aims to offer information, addressing the most frequent questions customers might have.

We're swiftly approaching the busiest season of the year, and we'd like to share some essential updates and recommendations for your holiday planning.

Don't miss our Holiday Shipping Schedule & Guidelines, click here

1How do I place an order?
1-Product Selection: Start by browsing our site and adding the products you want to purchase to your cart.

2-Review Your Cart: Once you have finished shopping, click on the cart icon to review your order. You can adjust quantities or remove items if necessary.

3-Checkout Process: Click on 'Proceed to Checkout' to enter your shipping and billing information.

4-Choose Your Payment Method: Select your preferred mode of payment. We offer the options of paying via xMoney or PayPal. Follow the on-screen instructions to complete your payment.

5-Order Confirmation: After your payment is processed, you will receive an order confirmation email with all relevant details.

If you encounter any difficulties at any stage of the process, please do not hesitate to contact our customer support for assistance.
2Can I request a custom design?
Currently, the feature to request custom designs is not available on our platform. We are continuously working to improve our services and expand our offerings, but at the moment, we are unable to accept requests for custom designs. We encourage you to explore our existing designs and stay tuned for future updates that may include this feature.
3What payment methods do you accept?
We accept a variety of payment methods through xMoney, including cryptocurrencies such as eGOLD (EGLD), Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Tether (USDT), and Dash (DASH). We also support the use of various digital wallets, including xPortal, Coinbase, Trust Wallet, MetaMask, Brave Wallet, Ledger, UpHold, Zengo, and MEW Wallet.

Additionally, we accept American Express, Visa, MasterCard, Discover, Apple Pay, WeChat and more...
4How much does shipping cost?
Delivery is at a fixed price of $10
5Will I have to pay additional fees such as customs clearance?
recipients of international shipments are considered the importers of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees. These additional charges for customs clearance must be borne by the recipient; EAPES Shop has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so contacting your local customs office for more information is recommended.
6Which company does EAPES Shop use to deliver (ship) its products?
All orders are shipped via USDP First Class
7When will my order arrive?
Standard Orders: Most orders are manufactured and shipped within a week. For larger or more complex orders, the delivery times could extend up to two weeks. This extended timeframe could be due to several factors, such as:

Order Size: Larger orders, particularly those with a variety of different items or designs, may require additional production time.

Product Complexity: Some custom designs or products may be more intricate and take longer to produce.

Shipping and Handling: Depending on the destination and the efficiency of the courier services, the shipping process itself might add to the overall delivery time.

We suggests keeping sample orders small, around 3 to 5 items, for quicker production and delivery.
8What are our return and refund policies?
Return Policy General Returns: EAPES Shop generally does not accept returns or exchanges. We prioritize getting the product right the first time and take great care in fulfilling orders.

Faulty or Incorrect Items: In the rare event that you receive a faulty item or an item that you did not order, please contact us at info@eapes.shop or open a Support ticket on EAPES Club (Discord). We will provide instructions on how to proceed with the return process in these specific cases.

Refund Eligibility
Refunds at EAPES Shop are granted under specific conditions:

Non-Delivery of Product: If an item fails to arrive due to shipping issues, contact us within [specify timeframe]. Documentation of the issue with the postal service or courier may be required.

Product Not-as-Described: If a product significantly differs from its online description, please get in touch with our support team. We will evaluate each case individually.

Disclaimer – Limitation of Liability
EAPES Shop reserves the right to refuse refunds, including but not limited to cases of non-delivery due to customer error, incorrect address, or unclaimed packages.

Customer Responsibility
It is crucial for customers to review their orders carefully before finalizing. Detailed product information is provided to assist in making informed decisions. Our no-refund policy applies to products delivered as described and without defect, subject to case-by-case review.

Risk Acknowledgment
By using EAPES Shop's services, customers acknowledge that they do so at their own risk. Products are provided "as is," without any express or implied warranty. EAPES Shop is not liable for any damages resulting from the use of our site or products.
9Do I need an account to order?
Creating an account is not mandatory, but it comes with several benefits, such as the ability to easily track your order.
10 How can I contact you?
You can contact us through our Support Ticket service on Discord (EAPES Club) at discord.gg/eapes-club by opening a ticket, or directly via email at info@eapes.shop.

STAY TUNED
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    May the cherished moments of togetherness and the spirit of giving envelop you with enduring joy, not just this season, but throughout the coming year. Warm wishes.